Evaluate and Maximize Your Guest Experience

JSUnderstanding how guests experience your congregation’s gatherings can be challenging. If you've been part of your community for a long time, you probably don't remember what it's like to be new.

You’re invited to learn more about making a great first connection with new guests. Jamie Shafer of Fishhook will help you understand what your guests are thinking and help you evaluate your congregation’s guest experience from start-to-finish.

By the end of this luncheon you will learn:

  • why it’s important to assess your guest experience.
  • how to put more focus on five areas you can improve in your guest experience.
  • to identify common “guest repellents” and how to avoid them.
  • how to train your front-line volunteers using specific, helpful tips.


This luncheon workshop is ideal for anyone serving in your congregation - especially those on the front lines in communications, guest services, first impressions, connections, etc.

Shafer is the communications strategist at Fishhook, an Indianapolis communications company that works with congregations and faith-based organizations. She is also a writer and former communications coordinator for an Indianapolis congregation. Shafer is passionate about working with faith-based non-profits to help them communicate more clearly, creatively and consistently.

The workshop is 11 a.m.-1 p.m. (Eastern time) on Thursday, February 8, 2018 in Seymour. The cost is $10 per person and includes lunch, conversation and workshop materials. Registration limited to Indiana congregations.